HELP - suspected engine damage done at service

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Muu
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Re: HELP - suspected engine damage done at service

Post by Muu »

yeah I get this in work all the time, in to do some random IT work and aparently the wifi being down and the boss' email being slow is my fault

ade
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Re: HELP - suspected engine damage done at service

Post by ade »

Failed oil filter? Not seen it for many years, but it does tend to destroy engines quickly :(
Even if it is that, I think you will struggle, so far the best advice is coming from John (JSR)
Good luck with getting it sorted, hope it is not too expensive....

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Benja
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Re: HELP - suspected engine damage done at service

Post by Benja »

I echo what the others have said, especially JDS. My recommendation would be to get CN to do the investigative work then have a face-to-face meeting. Bear in mind that in reality both parties want your car working again with you happy. There is only 3 outcomes:

1) Clearly CN fault and they'll no doubt sort the remedy FoC.
2) Clearly nothing to do with service and you'll have to fund the remedy using CN or an alternate.
3) Indeterminate cause and it's likely that CN will offer some goodwill towards remedy or take it somewhere else and foot the whole bill.

Looks like sticking with CN is always the best outcome to me.

Don't let it eat you up and taint the ownership experience,...like I said both you and CN want to see you back in the car.

661
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Re: HELP - suspected engine damage done at service

Post by 661 »

That's very upsetting to hear. My comments would be;

1- there but by the grace of God........
2- You don't become a Professor unless you speak wisely
3- 'after my car was serviced by you' my wife ran off with a bloke called K. Dong
4- more objectively, CN are good eggs. I don't believe the mid and senior management would allow their good name to be tainted.
It is percivable that some junior made a mistake with an empty sump, but it's basic bread and butter stuff a standard service and doesn't leave much room for even the YOP boy to mess up.

By all means look for the cause, the ECU may hold the key,but sadly, I suspect you just have to prepare Mr Wallet for a damn good thrashing.
Graeme

Scosh
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Re: HELP - suspected engine damage done at service

Post by Scosh »

ever get sorted?

Podger
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Re: HELP - suspected engine damage done at service

Post by Podger »

Scosh wrote:ever get sorted?

Did it get sorted ??

winthattt
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Re: HELP - suspected engine damage done at service

Post by winthattt »

It is always a shame when concerns are raised about a dealer and the OP does not respond with the conclusion of the story. I suspect it has been resolved and the Op does not want to share the ending?

jfk
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Re: HELP - suspected engine damage done at service

Post by jfk »

Replacement engine from a celica 500 quid .job done !
Burstner/Ducato Motorhome

FlyingExige
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Re: HELP - suspected engine damage done at service

Post by FlyingExige »

I feel for you. I too have had a poor experience with CN but not to the same extent as you - however, getting them to admit the damage/error was difficult.

As said, you will find it very difficult to prove that they are at fault here - the best course of action is probably to work with them towards an amicable solution.

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